Down and feather pillows and aquaplush® hypoallergenic down alternative pillows should be laundered if there are visible stains or noticeable odors.
They can be dry cleaned or machine washed. If machine washing, do so in cold or warm water on a gentle cycle with a mild detergent in a washing machine large enough to allow movement in the drum. Do not bleach.
Tumble dry on low in a front load dryer until thoroughly dried to kill dust mites and to prevent mold growth. Down and feather pillows may be dried along with dryer balls or clean tennis balls in order to open up the down and create maximum fluff.
Pillows should be laundered at least every 6 months. Even if down and feather pillows do not need laundering, they will benefit from being placed in the dryer for 3 to 5 minutes on low heat to open the down thereby fluffing and refreshing the pillows.
The pillows on which you sleep at luxury hotels have been in service and may feel different than those fresh out of the package. Sleeping on your new pillow will break it in so that it becomes softer and fluffier.
Your new pillow may appear flat when it arrives as it has been compressed for shipping. Down and feathers are natural products and need to breathe. Let your new down and feather pillow breathe after you remove it from any packaging and before you place it in a pillow protector or pillowcase. Consider placing your down and feather pillow in the dryer with dryer balls on the lowest heat setting for 3-5 minutes to fluff it up. You can do this periodically during the product's life, as well.
We highly recommend using zippered pillow protectors to protect against sweat and spills and to extend the life of the pillows you love.
For additional information, see our Product Care.

Shipping

down etc ships via UPS Ground unless otherwise specified. Processed orders shipped via UPS Ground typically take 1-5 business days, depending on your delivery area. For most in-stock items, you can expect to receive your order within 3-8 business days of placing your order. We do not ship outside the contiguous 48 states. If you live in Alaska or Hawaii, please call our offices for customer assistance.

Shipping charges are based on the amount of the purchase. Orders of $200 and over after discounts are applied and exclusive of taxes ship free of charge. For more details on shipping, please refer to Shipping in our FAQS.

Returns

We do not accept for return or refund items purchased using discount, coupon, or promotion codes or items purchased on sale. For more details on returning a product, please refer to Returns in our FAQS.

We do not offer exchanges at this time. Please return the item you do not want as provided herein and place a new order on downetc.com.

In the event you wish to return an unused product, please email us at logistics@downetc.com within 5 days of your receipt of the product.

down etc will accept your return of unused merchandise if you contact us within 5 days of your receipt of the product and the product has not been used or slept on. Due to the nature of our products, we cannot accept returns of products that have been used or slept on.

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