1. What is the difference between Down and Feather?
Down consists of the clusters found on the underside of a goose or a duck (waterfowl). The clusters are soft, fine strands that stem from a central point and trap air as they interlock. The air keeps you warm. Feathers are the outer plumage of a waterfowl. Feathers have a quill and are flatter than a down cluster. They are thicker and do not entrap air as efficiently as a down cluster does. Many products are a mix of down and feathers. Generally, when there is more down in a product, it is fluffier and softer; when there is a higher feather content in a product, it is firmer.
2. What does Fill Power mean?
Fill power is the standard measure of the number of cubic inches filled by an ounce of down. The more space an ounce of down occupies the more warmth it provides. This is because more space entraps more air. (And it is the air that provides the warmth.)
3. What is your best pillow?
The best pillow for you will be a personal preference, but we can help. Our Pillow Butler® Team has created a quiz to assist you with the critical task of picking the pillows that are right for the way you sleep. You answer questions to determine the size, style, and fill of the pillows that will turn your bed into a sleep oasis and help you to have a great night’s sleep™. Take the Pillow Butler® Quiz on our Home Page to find the right pillows for you!
4. What pillow would you recommend for a side sleeper?
For a side sleeper, we often recommend the Rhapsody Wrap, 30%/70% Feather and Down Pillow; the feather core provides support for your head while the down and feather mix wrapped around the core is softer and can be molded to your preferred placement. The best pillow for you will be a personal preference, but we can help. Our Pillow Butler® Team has created a quiz to assist you with the critical task of picking the pillows that are right for the way you sleep. We ask the questions to determine the sizes, styles, and fills that will turn your bed into a sleep oasis and help you to have a great night’s sleep™. Take the Pillow Butler® Quiz to find the right pillow for you!
5. What is the difference between the AquaPlush® Hypoallergenic Polyester Pillow and the Fairfax Hypoallergenic Polyester pillow?
These pillows are both alternatives to down and feather. The difference is in the type of polyester fill that is used and the feel it provides. The AquaPlush® Hypoallergenic Polyester Pillow has a combed fiber polyester fill that resembles down. The fiber is made of 2.5D polyester (70%) and 6D polyester (30%). 2.5D polyester is super soft. 6D polyester gives the pillow support. We mix them together to make a custom fiber blend. The AquaPlush® is a great balance of softness and support. The Fairfax Hypoallergenic Polyester Pillow has a fill that results in a feel more like a polyester foam. The fiber of the Fairfax pillow is made of 7D polyester. It is a large, strong fiber that results in a firm pillow.
6. How often should I wash my pillows and comforters?
You should wash your pillows and comforters upon soiling or after any build-up of moisture in your room. Keeping your down bedding clean and thoroughly dry will prevent the build-up of dust or mold. We encourage you to use pillow protectors, duvet protectors, feather bed protectors, and mattress pads to create the most hygienic bed and to protect the investment you have made in your pillows, bedding, and mattress.
7. I stored my down comforter for the winter and it started to smell. Why?
If you store your down products (comforters, pillows, or feather beds), never put them in plastic bags or containers. Down is a natural product—it needs to breathe. If these products are enclosed in a plastic bag with no air holes, moisture can build up and they may begin to smell. Always store down products in cotton bags or breathable containers in a dry area with proper ventilation. In the event your down products do develop an odor, air them outside of the protector in sunlight or place them in the dryer on the lowest heat setting to absorb the moisture and eliminate the odor. Include three fresh tennis balls, clean white tennis shoes, or dryer balls in the dryer to agitate the fill.
8. When I wash my down comforter, I cannot seem to get it to dry quickly. What do I do?
Use a front load dryer at its lowest heat setting and include three fresh tennis balls, a clean pair of white tennis shoes, or dryer balls to agitate the fill. You may have to reposition the comforter in the dryer as it begins to dry. It is very important that you dry your comforters and pillows thoroughly to avoid mildew. This may take several hours.
9. Is it true that you are supposed to change your pillows once a year? How often should I get new pillows?
If you keep your pillows clean, it is not necessary to replace them once a year. Pillow protectors used on all pillows will prevent soiling and the build-up of dust or moisture inside of your pillows. When cleaning your pillows, make sure they are thoroughly dried to prevent any build-up of dust or mold. Wash your pillow protectors frequently. As long as your pillows are kept clean and free of moisture and still retain their form, you should not have to replace them for years.
10. When I received my down comforter/pillow in the mail, it looked flat. I expected it to be fluffier. What do I do
Just add air. Down and feathers are natural products and need to breathe. These products have been compressed for shipping. All the air has been pushed out of them. Just add air by fluffing your down product and letting it breathe outside of the packaging or any sheeting to fluff it up. We also recommend placing your down and feather pillows or comforter in the dryer with dryer balls on the lowest heat setting for 3-5 minutes to fluff them up. You can do this periodically during the life of the products, too.
11. How do I determine what is the best down comforter for me?
Picking the best down comforter is a matter of personal preferences. All comforters are available in three weights: Summer Weight (light weight), All-Seasons Weight (medium weight) and Winter Weight (heavy weight). Depending how you like your bed to look and feel, we can determine the comforter that is right for you. Whether you like a warm and fluffy bed, or you sleep hot and prefer a lighter comforter, we have the right weight for you. If you are not sure, we suggest you start with an All-Seasons Weight comforter.
12. I loved the pillows or bedding at a hotel I recently visited. How do I purchase it for myself?
We know hotels worldwide, and there is a good chance you slept on one of our products. You can enter the SKU from the tag in the search bar on our website to find our pillows and bedding. If it was not ours, you can call us at 415-348-0084 and tell us where you stayed and what you liked about the pillows or bedding. We can suggest something similar that will provide you with a great night's sleep.
13. I get hot when I sleep. Would I like a down comforter?
Down is a natural product and will breathe and adjust to your body temperature. You may find that you are hotter sleeping under a polyester comforter, which might be less breathable. We recommend using 100% cotton comforter covers and sheets with down products because cotton is a natural, breathable fiber. This will provide the most comfort and allow you to sleep at a comfortable temperature.
14. What kind of cover do I use on my down comforter?
We always recommend a cover for your down comforter. This will this keep your comforter covered and clean and provide a decorative element to your bed. It is easier to launder a removable cover than to launder the comforter itself. We recommend 100% cotton comforter covers and sheets, which provide comfort and breathability.
15. We purchased new pillows and my partner no longer snores? Could this be the pillows? Is there a connection? Why would a new pillow make a difference?
Your new pillows probably support your partner’s head at the correct angle so that they are breathing more easily causing them to snore less. A firmer pillow will keep your head straight allowing you to breathe easily in your sleep. If your head and neck are at the correct angle, you are less likely to snore and will get a more efficient flow of oxygen to your brain, promoting a better, more sound sleep. We suggest firmer pillows for side and back sleepers and softer pillows for stomach sleepers.
16. When I sleep on down pillows, my allergies act up and I have trouble breathing. Could I be allergic to down?
Our CentroClean™ cleaning process removes the allergens from the down and feathers. Often when people are allergic to down, it has not been cleaned properly or the product has not been cared for properly and has developed dust or mold, which can cause allergic reactions. For this reason, we recommend laundering after you have experienced any moisture build up in your bedroom. We further recommend thorough drying of all down and feather products. If you do find that you are allergic to down, we would like to recommend our Aquaplush® Hypoallergenic Pillows and comforters. They are filled with a combed fiber polyester fill meant to feel like down.
17. What is CentroClean™? How is Down Etc down made hypo-allergenic?
Our feather and down products are all cleaned above industry standards to ensure a premium product. We use a specialized cleaning process called CentroClean™ to ensure that our products are highly sanitized and hypoallergenic. We wash our feathers and down for a minimum of 30-50 minutes using Henkel/Fluidol K 6 German detergent. This cleaning product has been specifically created for feather and down cleaning. Our feathers are rinsed 20-30 times until the water is clean and tested. Once the wash line is checked for quality, the feathers are sent to steam dryers, resulting in feathers of great curl and loft. All processing is quality checked before the manufacturing of Down Etc’s down products begins.
18. What is baffle box construction?
Comforters and feather beds are made with baffle box construction with invisible baffle seams. Baffle box construction is a box within a box. Each comforter has boxes that are approximately 15”x15½”x1¼". Each box has a box within it, providing a double layer of fabric and a closed box. This prevents the down from shifting around and gives the down more space to breathe, providing a fluffier product.
19. What is a Feather Bed? How do I use it?
Feather beds are feather and down filled mattress toppers, which sit on top of the mattress pad and mattress and beneath the bottom sheet. They add extra loft, warmth, and comfort to the bed. Made with the same baffle box construction we use for our comforters in heights of 1½" and 2½". We recommend feather bed protectors for all feather beds. The 235-thread-count, 100% cotton cover with an invisible zipper closure will preserve the life of the feather bed by protecting it from dirt, Dust Mites, and mold. The feather bed protector should be washed as frequently as your sheeting.
20. I have had other down comforters that leak. How do I know that a down comforter from Down Etc will not leak?
Down Etc comforters are made using superior construction techniques and 100% down-proof cotton fabric. The baffle box construction with invisible seams keeps the down securely and evenly distributed throughout the comforter. The down in our comforters will not shift. In addition, our comforters are finished with double stitched edges and German cotton piping, which prevents any down from leaking. These details also create products that will survive repeated institutional laundering in hotels.
21. Why do feathers poke through my pillow or comforter?
When feathers are long, the quills can poke through the fabric containing them. That is why we use feathers no longer than 1”-1¼”. We also use a baffle box construction, which creates a double layer of fabric and a closed box to prevent the down from shifting or escaping from the comforter. Finally, we use only a 100% cotton, down-proof fabric with at least a 235 thread count for the ticking on our down and feather pillows and comforters.
22. Are extra-long feather beds available for separate purchase?
We include extra-long feather beds in our College Dorm Room Bedding Kit to fit the extra-long dimensions of dorm room beds.
23. Do you offer extra-long bedding suitable for Dorm Rooms?
We offer extra-long bedding as part of the College Dorm Room Bedding Kit , which includes a down comforter, down pillow, pillow protector, feather bed, and mattress pad. It all comes conveniently packaged in a reusable laundry bag.
WHAT IS D.O.E.® Organic?
D.O. E.® stands for Down On Earth, Down Etc’s bedding and bath products made with 100% organic cotton.
1. Why do I need a Mattress Pad?
Every sleeper drools and perspires. An unprotected mattress can be ruined easily by these, as well as by spills and other accidents. To protect your mattresses from these potentially ruinous contaminants, Down Etc highly recommends the continuous use of mattress pads, which should be removed and laundered regularly. Down Etc has spent years developing and perfecting the Lily Pads® to meet your need for a waterproof, motionless, soundless, and breathable mattress pad. The 100% polyester nonwoven backing provides a waterproof barrier while the 100% cotton twill top layer provides a soft and silky base for the bottom sheet. In between is 5.5 oz or 15 oz of polyester fill to pull moisture away and to provide cushion between the sleeper and the polyester backing. The diamond quilting holds the layers together and provides the strength that takes the Lily Pads® through repeated institutional washing. The fitted skirt prevents the pad from moving.
2. Do I need a pillow protector if I’m going to use a pillowcase?
Once you have found the perfect pillow, we recommend you protect your investment by using a pillow protector that zips closed on every pillow. The pillow protector can be removed and laundered when you launder your sheets.
3. How often should I wash my pillows and comforters?
You should wash your pillows and comforters upon soiling or after any build-up of moisture in your room. Keeping your down bedding clean and thoroughly dry will prevent the build-up of dust or mold. We encourage you to use pillow protectors, duvet protectors, feather bed protectors, and mattress pads to create the most hygienic bed and to protect your investment.
4. What are Dust Mites?
Dust Mites are tiny bugs that live in your home. They measure 1/100th of an inch in length and feed off dust. Their waste is a major cause of allergies and asthma. They love warm, humid areas filled with dust. To prevent Dust Mites in your home. It is essential to keep your home free of dust and moisture. Pillow protectors and mattress pads help to keep your pillows and mattresses clean and free of Dust Mites. Clean the protectors frequently.
5. I stored my down comforter for the winter and it started to smell. Why?
If you store your down and feather products (comforters, pillows, and feather beds), never put them in plastic bags or containers. Down is a natural product and needs to breathe. If these products are enclosed in a plastic bag with no air holes, moisture can build up and they may begin to smell. Always store down products in cotton bags or breathable containers in a dry area with proper ventilation. In the event your down products do develop an odor, air them outside of the protector in sunlight or place them in the dryer on the lowest heat setting for 3-5 minutes to absorb the moisture and to eliminate the odor. Include three fresh tennis balls or dryer balls in the dryer to agitate the fill.
1. How do I update my shopping cart?
Before you click on the "Submit Order" button at Checkout, return to your Shopping Cart and edit items. If you have already submitted your order, simply call us at 415-348-0084, and we would be pleased to assist you in changing your order. If your order has already been processed, your order cannot be changed, but you can return the item(s) according to our Return policy under our Shipping and Returns tab under Customer Care.
2. How do I use my Down Etc gift card?
You can redeem your gift card online during Checkout. Simply type in your gift card number during Checkout. You may redeem more than one gift card on an individual order, and you can also combine a gift card with a credit card payment. If you have any questions regarding your gift card use, simply call us at 415-348-0084, and we would be pleased to offer assistance.
3. I HAVE A PROMOTION CODE, A COUPON CODE, OR A DISCOUNT CODE; WHERE DO I ENTER IT TO RECEIVE MY DISCOUNT?
Simply type in your promotion, coupon, or discount code in the appropriate box during Checkout. Promotions, coupons, and discounts cannot be combined unless specifically disclosed in the promotion, coupon, or discount. Promotions, coupons, and discounts cannot be applied to items already on sale. Promotion, coupons, and discounts cannot be used on the purchase of Gift Cards. Promotion, coupons, and discounts are only valid for purchases made on www.downetc.com. Items purchased using promotions, coupons, or discounts cannot be returned or refunded. If you need help, call us at 415-348-0084 and we would be pleased to offer any assistance.
4. Why do I receive emails from Down Etc?
Down Etc distributes emails from downetc@downetc.com or info@downetc.com. These email addresses are used for marketing emails as well as order and shipping confirmation emails that you may receive from us. We notify customers when they subscribe to our preferred email list that they will be receiving emails from us, and you agree to receive emails from us when you place an order on our website. Adding this address to your email address book will ensure that the special offers, promotions and news from downetc@downetc.com get delivered to you. If you would like to stop receiving emails, please unsubscribe or contact us at info@downetc.com for assistance.
5. The website does not recognize my email address, but I previously had an account using this email?
Down Etc moved to a new platform as of July 25, 2022. For security reasons, we could not migrate user passwords. For this reason, you will be required to re-register your account. If you do so with the previously used password, once you have re-registered and logged on, you will be able to view your entire history and orders.
6. Can I place an order without creating an account?
Yes, you can place an order on the website without creating an account by placing an order as a guest at checkout.
1. How long will it take before I receive my Down Etc products?
Orders placed by 12:00 P.S.T. for products that are in stock should be processed and shipped within 2-3 business days. Processed orders are typically shipped via UPS Ground, which takes 1-5 business days, depending on your delivery area. For most in-stock items, you can expect to receive your order within 3-8 business days of placing your order. Please note that Down Etc does not ship outside the contiguous 48 states.
2. What if I the product I receive is damaged, defective, or incorrect?
In the event you receive a product that is damaged or defective or not the product that you ordered, please contact us at 415-348-0084 or by emailing us at logistics@downetc.com within 5 days of your receipt of the product. Due to the nature of our products, we cannot accept returns of products that have been slept on. We do not accept returns or refunds of products purchased with promotions, discounts, or coupon codes. Damaged, defective, or incorrect products must be returned in their original packaging and accompanied by the original packing slip. Once we receive the returned product from you, we will either refund your payment method or replace the damaged, defective, or incorrect item, at your choice. Returned products must be shipped to: Down Etc Attn: RETURNS 305 Adrian Road Millbrae, CA 94030 If you need extra assistance in determining the best products for your sleeping needs, we would be pleased to assist you. Your satisfaction is our goal. Simply call us at 415-348-0084 or email us at logistics@downetc.com.
3. An item I ordered is on back order. What does that mean?
A back ordered item is a product that is not currently in stock. No worries, we have ordered more and they will be arriving shortly. On the product page of the item you wish to purchase, you can press the "Notify Me When Available" button and enter your email address to receive notification when the item is back in stock. If you have questions about the availability of a back ordered item, simply call us at 415-348-0084 or email us at logistics@downetc.com and we would be pleased to offer any assistance.
4. How do you ship my order and what is the cost of shipping?
Down Etc ships via UPS Ground unless otherwise specified. Processed orders shipped via UPS Ground typically take 1-5 business days, depending on your delivery area. For most in-stock items, you can expect to receive your order within 3-8 business days of placing your order. We do not ship outside the contiguous 48 states.

Shipping charges are based on the amount of the purchase. Orders of $150 and over after discounts are applied and exclusive of taxes ship free of charge. Orders under $150 ship with the following charges:

Total Order Shipping Charges
Up to and including $25.00 $9.95
Over $25.00 and up to and including $100.00 $19.95
Over $100.00 and up to and including $149.99 $29.95
$150 and over after discounts are applied and exclusive of taxes Free

5. I received a split order?
Down Etc will ship orders in multiple boxes if one or more of the items in your order have been placed on back order, the size of your order requires more than one box, or your order contains products shipped from more than one of our warehouses. Down Etc does not ship single orders to more than one address. If you wish to send items to more than one address, you will be required to place an order for each shipping address. If you have additional questions, simply call us at 415-348-0084 and we would be pleased to offer any assistance.
6. How long do I have to return or exchange an item?
In the event you wish to return or exchange a product, please contact us at 415-348-0084 or by emailing us at logistics@downetc.com within 5 days of your receipt of the product. Down Etc will accept your return of unused merchandise if you contact us within 5 days of your receipt of the product and the product has not been used or slept on. Due to the nature of our products, we cannot accept returns of products that have been used or slept on. You are responsible for all charges related to shipping your returned and exchanged product to us, including securing insurance or any other guarantee you wish to use to ensure that we receive the product. We will not process a return or exchange until we receive the originally ordered product. Depending on the method you use to return your package, please allow up to 14 business days from the day you ship your return for your return to be processed and your account credited or the exchanged product to be shipped to you. If there is a price difference between the product you originally ordered and the exchanged product, your original form of payment will be credited or charged as appropriate. Items purchased using a coupon, discount, or promotion code and items on sale may not be returned or refunded. Returns will be refunded only for the amount paid for the items purchased. Shipping costs will not be refunded. If the customer received free shipping, the amount paid by Down Etc for the original shipping will be deducted from the amount refunded. Returned products must be returned in their original packaging and accompanied by the original packing slip. They should be shipped to: Down Etc Attn: RETURNS 305 Adrian Road Millbrae, CA 94030 If you need extra assistance in determining the best products for your sleeping needs, we are pleased to assist you. Your satisfaction is our goal. Simply call us at 415-348-0084 or email us at logistics@downetc.com and we would be pleased to offer assistance.
1. Do you live pluck?
The treatment of ducks and geese is important to Down Etc and to many consumers and retailers. Down Etc's team audits farms and slaughterhouses to evaluate how the animals are treated. We look at the living environments, transportation, slaughterhouse processes, feeding practices and other aspects relating to good husbandry prior to purchasing materials. Down Etc controls both the quality of raw materials by focusing on quality management standards. Our products have gained the certificate of international textile environmental protection OKO-TEX STANDARD 100 and implemented ISO 9002:2000 and ISO 14001. We maintain long term relationship with our suppliers and constantly monitor the supply chain to ensure best practices on raw materials. Our advanced testing laboratories test all raw materials and constantly survey feather and down quality to make sure they meet our standards. Down Etc maintains thorough records of every batch.
2. Where do down and feathers come from?
The majority of down and feathers are a by-product of the food processing industry. Food products are the main value of duck and geese farming. Down and feathers are collected during the food-preparation process.
1. How often should I wash my pillows and comforters?
You should wash your pillows and comforters upon soiling or after any build-up of moisture in your room. Keeping your down bedding clean and thoroughly dry will prevent the build-up of dust or mold. We encourage you to use pillow protectors, duvet protectors, feather bed protectors, and mattress pads to create the most hygienic bed and to protect your investment.
2. How should I wash my pillows?
Down and feather pillows and Aquaplush® hypoallergenic down alternative pillows should be laundered if there are visible stains or noticeable odors on the pillows. They should be laundered in hot water and a mild detergent in a washing machine large enough to allow movement of the pillows in the drum. Pillows should be thoroughly dried to kill dust mites and to prevent mold growth. Down and feather pillows should be dried along with dryer balls or clean tennis balls in order to open up the down and create maximum fluff. Pillows should be laundered at least every 6 months. Even if down pillows do not need laundering, they will benefit from being placed in the dryer for 3 to 5 minutes on low heat to open the down thereby fluffing and refreshing the pillows.
3. I stored my down comforter for the winter and it started to smell. Why?
If you store your down and feather products (Comforters, Pillows, and Feather Beds), never put them in plastic bags or containers. Down and feathers are natural products – they need to breathe. If these products are enclosed in a plastic bag with no breathing holes, moisture can build up and they may begin to smell. Always store down and feather products in cotton bags or breathable containers in a dry area with proper ventilation. In the event your down and feather products do develop an odor, air them outside of the protector in sunlight or place them in the dryer on the lowest heat setting to absorb the moisture and eliminate the odor. Include three fresh tennis balls in the dryer to agitate the fill.
4. When I wash my down comforter, I cannot seem to get it to dry quickly. What do I do?
Use a front load dryer at its lowest heat setting and include three fresh tennis balls, a clean pair of white tennis shoes, or a similar item to agitate the fill. You may have to re-position the comforter in the dryer as it begins to dry. It is very important that you dry your comforters and pillows thoroughly in order to avoid mildew. This may take some time.
5. Is it true that you are supposed to change your pillows once a year? How often should I get new pillows?

If you keep your pillows clean, it is not necessary to replace them once a year. Pillow protectors used on all pillows will prevent soiling and the buildup of dust or moisture inside of your pillows. When cleaning your pillows make sure they are thoroughly dried to prevent any build-up of dust or mold. Wash your pillow protectors frequently. As long as your pillows are kept clean and free of moisture, you should not have to replace them for years.

However, pillows should be replaced if stains and odors cannot be removed by laundering. If foam pillows have lost their shape, become lumpy, or refuse to bounce back when folded in half, they should be replaced. When down or feather pillows have lost their fluffiness following drying, they should be replaced. Down Etc’s Aquaplush® and Rhapsody Wrap pillows should be replaced at least every 12-24 months as a result of the unavoidable accumulation of body oils, dead skin, and dust mites, in spite of laundering, as well as the loss of structure and shape.

6. What are Dust Mites?
Dust Mites are tiny bugs that live in your home. They measure 1/100th of an inch in length and feed off dust. Their waste is a major cause of allergies and asthma. They love warm, humid areas filled with dust. To prevent Dust Mites in your home, it is essential to keep your home free of dust and moisture. Pillow protectors and mattress pads help to keep your pillows and mattresses clean and free of Dust Mites. Clean the protectors frequently.
7. When I received my down comforter/pillow in the mail, it looked flat. I expected it to be fluffier. What do I do?
Just add air. Down is a natural product and needs to breathe. The down products have been compressed for shipping. All of the air has been pushed out. Just add air by fluffing your down product and letting it breathe outside of the packaging or any sheeting to fluff it up. Once the down clusters entrap air, they fluff up and regain loft. Comforters are made using only the finest quality all natural fills and fibers. With proper care, your down/feather products should last for many years.
8. How do I select the best down comforter for me?
Picking the best down comforter is a matter of personal preference. All comforters are available in three weights: Summer Weight (light weight), All-Seasons Weight (medium weight) and Winter Weight (heavy weight). Whether you like a warm and fluffy bed, or you sleep hot and prefer a lighter comforter, we have the right weight for you. If you are not sure, we suggest you start with an All-Seasons Weight comforter.
9. When I sleep on down pillows, my allergies act up and I have trouble breathing. Can I be allergic to down?
All products are cleaned using our CentroClean cleaning process that removes the allergens from the down and feathers. Often when people are allergic to down, it has not been cleaned properly or the product has not been cared for properly and has developed dust or mold, which is the actual cause of most allergic reactions. Often people are allergic to the dust not the actual down. If you do find that you are allergic to down, we would like to recommend one of our down alternative pillows and blankets. They are all hypoallergenic. Consider Down Etc’s AquaPlush® Hypoallergenic Polyester Pillow, Fairfax Hypoallergenic Polyester Pillow, or AirDuci® Latex Surround Pillow.
10. Can I put Down Etc’s Essential Memory Foam Pillow in the washing machine and dryer?
No, the Essential Memory Foam Pillow should not be placed in the washing machine or dryer as these will break up the solid foam. Spot clean with gentle detergent or rinse with water and dry thoroughly in a well-ventilated area.
11. How should I care for Down Etc’s AquaPlush® Hypoallergenic Polyester Pillow, Fairfax Hypoallergenic Polyester Pillow, or AirDuci® Latex Surround Pillow?

Down Etc’s AquaPlush® Hypoallergenic Polyester Pillow and Fairfax Hypoallergenic Polyester Pillow can be machine washed in cold or warm water and tumbled dry in a front load dryer.

Down Etc’s AirDuci® pillow should be spot cleaned only. Down Etc’s AquaPlush® Hypoallergenic Polyester Comforter should be machine washed in cold or warm water with mild detergent. Tumble dry low. Do not use bleach or fabric softener.

12. How do I care for Buckwheat pillows?
Do not wash Buckwheat Pillows in the washing machine. You should not get buckwheat hulls wet. The pillow cover can be washed after the buckwheat hulls have been removed.
13. How do I care for terry towels and robes?
Terry towels and robes can be machine washed in cold or warm water with like colors in the delicate cycle. They can be tumbled dry. Do not bleach. Avoid contact with products containing Benzoyl Peroxide as they may cause bleaching.
14. Why does the border on my towel shrink after drying?
Borders on a towel can shrink when they are over-dried. Make sure to dry sheets and towels in separate loads. Towels should only be dried with other towels to prevent over-drying.
15. How do I care for Down Etc’s sheets?
Machine wash warm with gentle cycle at 40ºC (104ºF) Do not bleach. Tumble dry low. Remove promptly from dryer and iron as necessary.
16. Can I wash my pillow protectors and how often?
Pillow hygiene requires all pillows be covered with pillow protectors with zipper closures. Pillow protectors are an effective barrier against dirt, drool, and spills, and they are cheaper and easier to launder than pillows. If possible, pillow protectors should be removed and laundered with pillow cases. Pillow protectors must be laundered when there are visible stains or noticeable odors on the pillow protectors. If stains cannot be removed with laundering, the pillow protectors should be replaced. Be certain all zippers are closed prior to laundering pillow protectors and launder them with other pillow protectors or similar items.
17. How do I care for Down Etc’s LilyPads® mattress pads?
Machine wash in cold or warm water with mild detergent. Tumble dry low to medium heat. Do not use fabric softener during the wash cycle or dryer sheets while drying. The fabric softener will damage and/or remove the waterproof coating that is on the surface of the pad.
18. How do I care for my Down Etc robes?
Dry clean or machine wash in warm water. Do not bleach. Tumble dry.
19. Can I wash the Tiara Silks® pillow cases?
Hand wash or machine wash on delicate in cold water and lay flat to dry.
20. How do I remove lipstick, eye shadow, and other make-up from my linens?
Sponge blot the stain with ammonia and rubbing or with dry cleaning fluid. How long the stain has been allowed to sit can affect how well the stain will able to be removed. Dishwashing soap, such as Dawn, can be effective for treating these stains also. For really stubborn stains, take the item to a drycleaners before the item has been dried in a drier. There are a lot more options for treatment in those facilities. If the items have already been treated, washed and dried… the post-treatment drying may already have set in the stains.

Availability