These instructions will give you general ideas for the care of products; For detailed information, please see the specific product care labels or the technical data specifications.

1. How often should I wash my pillows and comforters?

You should wash your pillows and comforters upon soiling or after any build-up of moisture in your room. Keeping your down bedding clean and thoroughly dry will prevent the build-up of dust or mold. We encourage you to use pillow protectors, duvet
protectors, feather bed protectors, and mattress pads to create the most hygienic bed and to protect your investment.

2. How should I wash my pillows?

Down and feather pillows and Aquaplush® Hypoallergenic Polyester Pillows should be laundered if there are visible stains or noticeable
odors on the pillows. They should be laundered in warm water and a mild detergent in a washing machine large enough to allow movement of the
pillows in the drum. Pillows should be thoroughly dried to kill dust mites and to prevent mold growth. Down and feather pillows should be dried along with dryer balls or clean tennis balls to open up the down and create maximum fluff.
Pillows should be laundered at least every 6 months. Even if down pillows do not need laundering, they will benefit from being placed in the dryer for 3-5 minutes on low heat to open the down thereby fluffing and refreshing the

3. I stored my down comforter for the winter and it started to smell. Why?

If you store your down
products (comforters, pillows, or feather beds), never put them in plastic bags or containers. Down is a natural product—it needs to breathe. If these products are enclosed in a plastic bag with no air holes, moisture can build up and they may begin to smell. Always store down products in cotton bags or breathable containers in a dry area with proper ventilation. In the event your down products do develop an odor, air them outside of the protector in sunlight or place them in the dryer on the lowest heat setting to absorb the moisture and eliminate the odor. Include three fresh tennis balls, clean white tennis shoes, or dryer balls in the dryer to agitate the fill.

4. When I wash my down comforter, I can’t seem to get it to dry quickly. What do I do?

Use a front load dryer at
its lowest heat setting and include three fresh tennis balls, a clean pair of white tennis shoes, or dryer balls to agitate the fill. You may have to re-position the comforter in the dryer as it begins to dry. It is very important that you dry your comforters and pillows thoroughly to avoid mildew. This may take some time.

5. Is it true that you are supposed to change your pillows once a year? How often should I get new pillows?

If you keep your pillows clean and they are not damaged, it is not always necessary to replace them once a year. Pillow protectors used on all pillows will prevent soiling and the buildup of dust or moisture inside of your pillows. When cleaning your pillows make sure they are thoroughly dried to prevent any build-up of dust or mold. Wash your pillow protectors frequently. As long as your pillows are kept clean and free of moisture, you should not have to replace them for years.

However, pillows should be replaced if stains and odors cannot be removed by laundering. If foam pillows have lost their shape, become lumpy, or refuse to bounce back when folded in half, they should be replaced. When down or feather pillows have lost their fluffiness following drying, they should be replaced. Down Etc’s Aquaplush® Hypoallergenic Polyester Pillows and Rhapsody
Wrap Down and Feather Pillows should be replaced at least every 12-24 months as a result of the unavoidable accumulation of body oils, dead skin, and dust
mites, in spite of laundering, as well as the loss of structure and shape.

6. What are Dust Mites?

Dust Mites are tiny bugs that live in your home. They measure 1/100th of an inch in length and feed off dust. Their waste is a major cause of allergies and asthma. They love warm, humid areas filled with dust. To prevent Dust Mites in your home, it is essential to keep your home free of dust and moisture. Pillow protectors and mattress pads help to keep your pillows and mattresses clean and free of Dust Mites. Clean the protectors frequently.

7. When I received my down comforter/pillow in the mail, it looked flat. I expected it to be fluffier. What do I do?

Just add air. Down and feathers are natural products and need to
breathe. These products have been compressed for shipping. All of the air has been pushed out of them. Just add air by fluffing your down product and letting it breathe outside of the packaging or any sheeting to fluff it up. We also recommend placing your down and feather pillows or comforter in the dryer with dryer balls on the lowest heat setting for 3-5 minutes to fluff them up. You can do this periodically during the life of the products, too.

8. How do I select the best down comforter for me?

Picking the best down comforter is a matter of personal preferences. All comforters are available in three weights: Summer Weight (light weight), All-Seasons Weight (medium weight) and Winter Weight
(heavy weight). Depending how you like your bed to look and feel, we can determine the comforter that is right for you. Whether you like a warm and
fluffy bed, or you sleep hot and prefer a lighter comforter, we have the right weight for you. If you are not sure, we suggest you start with an All-Seasons
Weight comforter.

9. When I sleep on down pillows, my allergies act up and I have trouble breathing. Can I be allergic to down?

Our CentroClean™ cleaning
process removes the allergens from the down and feathers. Often when people are allergic to down, it has not been cleaned properly or the product has not been cared for properly and has developed dust or mold, which can cause allergic reactions. For this reason, we recommend laundering after you have experienced any moisture build up in your bedroom. We further recommend thorough drying of
all down and feather products. If you do find that you are allergic to down, we would like to recommend our Aquaplush® Hypoallergenic Pillows and comforters. They are filled with a combed fiber polyester fill meant to feel like down.

1. Can I put Down Etc’s Essential Memory Foam Pillow in the washing machine and dryer?

No, the Essential Memory Foam Pillow should not be placed in the washing machine or dryer as these will break up the solid foam. Spot clean with gentle detergent or rinse with water and dry thoroughly in a well-ventilated area.

2. How should I care for Down Etc’s AquaPlush® Hypoallergenic Polyester Pillow, Fairfax Hypoallergenic Polyester Pillow, or AirDuci® Latex Surround Pillow?

Down Etc’s AquaPlush® Hypoallergenic Polyester Pillow and Fairfax Hypoallergenic Polyester Pillow can be machine washed in cold or warm water and tumbled dry in a front load dryer.

Down Etc’s AirDuci® pillow should be spot cleaned only.

Down Etc’s AquaPlush® Hypoallergenic Polyester Comforter should be machine washed in cold or warm water with mild detergent. Tumble dry low. Do not use bleach or fabric softener.

3. How do I care for Buckwheat pillows?

Do not wash Buckwheat Pillows in the washing machine. You should not get buckwheat hulls wet. The pillow cover can be washed after the buckwheat hulls have been removed.

1. How do I care for terry towels and robes?

Terry towels and robes can be machine washed in cold or warm water with like colors in the delicate cycle. They can be tumbled dry. Do not bleach. Avoid contact with products containing Benzoyl Peroxide as they may cause bleaching.

2. Why does the border on my towel shrink after drying?

Borders on a towel can shrink when they over-dried. Make sure to dry sheets and towels in separate loads. Towels should only be dried with other towels to prevent over drying.

1. How do I care for Down Etc’s sheets?

Machine wash warm with gentle cycle at 40ºC (104ºF) Do not bleach. Tumble dry low. Remove promptly from dryer and iron as necessary.

2. Can I wash my pillow protectors and how often?

Pillow hygiene requires all pillows be covered with pillow protectors with zipper closures. Pillow protectors are an effective barrier against dirt, drool, and spills, and they are cheaper and easier to launder than pillows. If possible, pillow protectors should be removed and laundered with pillowcases. Pillow protectors must be laundered when there are visible stains or noticeable odors on the pillow protectors. If stains cannot be removed with laundering, the pillow protectors should be replaced. Be certain all zippers are closed prior to laundering pillow protectors and launder them with other pillow protectors or similar items.

How do I care for Down Etc’s LilyPads® mattress pads?

Machine wash in cold or warm water with mild detergent. Tumble dry low to medium heat. Do not use fabric softener during the wash cycle or dryer sheets while drying. The fabric softener will damage and/or remove the waterproof coating that is on the surface of the pad.

How do I care for my Down Etc robes?

Dry clean or machine wash in warm water. Do not bleach. Tumble dry.

Can I wash the Tiara Silks® pillowcases?

Hand wash or machine wash on delicate in cold water and lay flat to dry.

How do I remove lipstick, eye shadow, and other make-up from my linens?

Sponge blot the stain with ammonia and rubbing or with dry cleaning fluid. How long the stain has been allowed to sit can affect how well the stain can be removed. Dishwashing soap, such as Dawn, can be effective for treating these stains. For really stubborn stains, take the item to a dry cleaners before the item has been dried in a dryer. There are a lot more options for treatment in those facilities. If the items have already been treated, washed, and dried, the post-treatment drying may already have set in the stains.