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These instructions will give you general ideas for the care of products; For detailed information, please see the specific product care labels or the technical data specifications.

  • 1. How often should I wash my pillows and comforters?

    You should wash your pillows and comforters upon soiling or after any build-up of moisture in your room. Keeping your down bedding clean and thoroughly dry will prevent the build-up of dust or mold. We encourage you to use pillow protectors, duvet protectors, feather bed protectors, and mattress pads to create the most hygienic bed and to protect your investment.

  • 2. How should I wash my pillows and comforters?

    Down and feather pillows and comforters and Aquaplush® hypoallergenic down alternative pillows and comforters should be laundered if there are visible stains or noticeable odors. They can be dry cleaned or machine washed. If machine washing, do so in cold or warm water on a gentle cycle with a mild detergent in a washing machine large enough to allow movement in the drum. Do not bleach.

    Tumble dry on low in a front load dryer until thoroughly dried to kill dust mites and to prevent mold growth. Down and feather pillows and comforters may be dried along with dryer balls or clean tennis balls in order to open up the down and create maximum fluff.

    Pillows should be laundered at least every 6 months. Even if down and feather pillows do not need laundering, they will benefit from being placed in the dryer for 3 to 5 minutes on low heat to open the down thereby fluffing and refreshing the pillows.

  • 3. I stored my down comforter for the winter and it started to smell. Why?

    If you store your down products (comforters, pillows, or feather beds), be sure they are completely dry. Never put them in plastic bags or containers. Down is a natural product—it needs to breathe. If these products are enclosed in a plastic bag with no air holes, moisture can build up and they may begin to smell. Always store down products in cotton bags or breathable containers in a dry area with proper ventilation.

    In the event your down products do develop an odor, air them outside of the protector in sunlight or place them in the dryer on the lowest heat setting to absorb the moisture and eliminate the odor. Include three fresh tennis balls, clean white tennis shoes, or dryer balls in the dryer to agitate the fill.

  • 4. When I wash my down comforter, I can’t seem to get it to dry quickly. What do I do?

    Use a front load dryer at its lowest heat setting and include three fresh tennis balls, a clean pair of white tennis shoes, or dryer balls to agitate the fill. You may have to re-position the comforter in the dryer as it begins to dry. It is very important that you dry your comforters and pillows thoroughly to avoid mildew. This may take some time.

  • 5. Is it true that you are supposed to change your pillows once a year? How often should I get new pillows?

    If you keep your pillows clean and they are not damaged, it is not always necessary to replace them once a year. Pillow protectors used on all pillows will prevent soiling and the buildup of dust or moisture inside of your pillows. Wash your pillow protectors frequently.

    When cleaning your pillows, make sure they are thoroughly dried to prevent any build-up of dust or mold. As long as your pillows are kept clean and free of moisture, you should not have to replace them for years. However, pillows should be replaced if stains and odors cannot be removed by laundering. If foam pillows have lost their shape, become lumpy, or refuse to bounce back when folded in half, they should be replaced. When down or feather pillows have lost their fluffiness following drying, they should be replaced.

  • 6. What are Dust Mites?

    Dust Mites are tiny bugs that live in your home. They measure 1/100th of an inch in length and feed off dust. Their waste is a major cause of allergies and asthma. They love warm, humid areas filled with dust. To prevent Dust Mites in your home, it is essential to keep your home free of dust and moisture. Pillow protectors and mattress pads help to keep your pillows and mattresses clean and free of Dust Mites. Clean the protectors frequently. Dust mites are killed at temperatures above 130°. If you use cold or warm water, be sure to dry your bedding thoroughly to kill dust mites.

  • 7. When I received my down comforter/pillow in the mail, it looked flat. I expected it to be fluffier. What do I do?

    The pillows on which you sleep at luxury hotels have been in service and may feel different than the pillow fresh out of the package. Sleeping on your new pillow will break it in so that it becomes softer andfluffier. Additionally, your pillow may appear flat when it arrives as it has been compressed for shipping.

    Down and feathers are natural products and need to breathe. Just add air by fluffing your down product and letting it breathe outside of any packaging or any sheeting. We also recommend placing your down and feather pillows in the dryer with dryer balls on the lowest setting for 3-5 minutes to fluff them up. You can do this periodically during the life of the product, too.

  • 8. How do I select the best down comforter for me?

    Picking the best down comforter is a matter of personal preferences. All comforters are available in three weights: Summer Weight (light weight), All-Seasons Weight (medium weight) and Winter Weight (heavy weight). Depending how you like your bed to look and feel, we can determine the comforter that is right for you. Whether you like a warm and fluffy bed, or you sleep hot and prefer a lighter comforter, we have the right weight for you. If you are not sure, we suggest you start with an All-Seasons Weight comforter.

  • 9. When I sleep on down pillows, my allergies act up and I have trouble breathing. Can I be allergic to down?

    Our CentroClean™ cleaning process removes the allergens from the down and feathers. Often when people are allergic to down, it has not been cleaned properly or the product has not been cared for properly and has developed dust or mold, which can cause allergic reactions. For this reason, we recommend laundering after you have experienced any moisture build up in your bedroom. We further recommend thorough drying of all down and feather products.

    If you do find that you are allergic to down, we would like to recommend our Aquaplush® Hypoallergenic Pillows and comforters. They are filled with a combed fiber polyester fill meant to feel like down.

  • 1. How do I care for terry towels and robes?

    We suggest washing any new towels or terry robes prior to use. It takes several washes for towels to achieve their maximum absorbency, softness, and fluffiness. Down Etc recommends washing towels at a temperature under 40°C(104°F), which is a warm wash, to keep them looking and feeling their best; however, you may increase the temperature up to 60°C (140°F) at which temperature dust mites will be killed. To keep your white towels brilliantly white, wash them with other white towels only and avoid using fabric softener, as it leaves a coat on the toweling loops, which reduces their absorbency.

    We recommend the use of bleach when needed so long as it is non-chlorine bleach to avoid damaging the towel or reducing its strength. We also recommend you follow instructions on any bleach label and avoid exceeding the pre-soak time, overfilling the bleach dispenser, or applying bleach directly to towels without diluting it.  

    Tumble dry your towels on low to medium heat (or the towel setting on your dryer) with textured dryer balls in the drum to make them extra soft and fluffy. Remove them promptly from the dryer for maximum fluffiness.

  • 2. Why does the border on my towel shrink after drying?

    Borders on a towel can shrink when they over-dried. Make sure to dry sheets and towels in separate loads. Towels should only be dried with other towels to prevent over-drying.

  • 1. How do I care for Down Etc’s sheets?

    Machine wash warm with gentle cycle at 40ºC (104ºF) Do not bleach. Tumble dry low. Remove promptly from dryer and iron as necessary.

  • 2. Can I wash my pillow protectors and how often?

    Pillow hygiene requires all pillows be covered with pillow protectors with zipper closures. Pillow protectors are an effective barrier against dirt, drool, and spills, and they are cheaper and easier to launder than pillows. If possible, pillow protectors should be removed and laundered with pillowcases. Pillow protectors must be laundered when there are visible stains or noticeable odors on the pillow protectors. If stains cannot be removed with laundering, the pillow protectors should be replaced. Be certain all zippers are closed prior to laundering pillow protectors and launder them with other pillow protectors or similar items.

  • 3. How can I reduce wrinkles in sheets without ironing?

    Clean, fresh, 100% cotton sheets are the perfect end to any long day; however, they do tend to wrinkle, especially when new. Most of the time, pulling the sheets on the bed tautly and smoothing them with your hands will be enough to allow the wrinkles to relax out of the fabric. If that doesn’t satisfy you, there are a couple steps you can take, short of getting out the iron, to deal with wrinkles.

    1. Washing


    a. To reduce wrinkling caused by washing, be sure to untangle your sheets before placing them in the washing machine. Similarly, you should shake the sheets out when you pull them from the washer before you place them in the dryer.


    b. Be careful not to overload the washer or the dryer. Depending on the size of your machines and the size of your sheets, that might mean washing one sheet set at a time. We recommend washing duvet covers separately as they are quite a lot of fabric.


    c. Use low temperatures in the washer and dryer, as recommended on the product tags.


    d. Remove the sheets from the dryer promptly so they are not sitting in pile in the dryer. If you’ve left the sheets in the dryer too long after the drying cycle has completed, you can pop a wet washcloth in the dryer and run it a bit to fix the problem. If you like the feel and smell of line-dried sheets, you can eliminate wrinkles entirely. That option requires a location and quite a bit of effort, so it’s not for everyone.


    e. Wash regularly (at least once a week). Pure cotton sheets made from very fine, long-staple fibers can be stiff when new. They will relax by washing.

    2. Steam

    The clothes steamer has the unbeatable combination of heat and water that eliminates wrinkles. If you have one of these, you’re in luck. Sheets are much larger than clothes, so you will want to fold them once or twice to hang them for steaming with the wand.

    3. Spray

    This is an option when you do not have a steamer. This is a trick used by hotels to get that smooth look for the sheets.

    Place the fitted sheet on the bed, making sure it’s pulled taut. Fill a spray bottle with fresh water and set it to mist. Give the entire sheet a light spray. The idea is to dampen the sheet slightly, not to soak the bed, so don’t overdo it. Run your hand firmly across the creases, smoothing them out, and leave the sheet to dry. Next, repeat for the tucked-in flat sheet. It helps to do this in the morning so there’s plenty of time for the sheets to dry. This method might not be as effective as a steam treatment, but you should see a noticeable reduction in wrinkles and creases.

  • How do I care for Down Etc’s LilyPads® mattress pads?

    Machine wash in cold or warm water with mild detergent. Tumble dry low to medium heat. Do not use fabric softener during the wash cycle or dryer sheets while drying. The fabric softener will damage the surface of the pad.

  • 1. How do I care for my Down Etc robes?

    Dry clean or machine wash in cold or warm water. Do not bleach. Tumble dry.

  • 2. How do I care for my Down Etc cashmere?

    Once you have invested in a cashmere piece, you’ll want to care for it properly so you can enjoy it for years to come. As our pure Mongolian cashmere is manufactured from the longest length cashmere fiber in the world, it can be washed in the machine or by hand. Dry cleaning is not necessary.  We recommend machine washing the cashmere on the wool cycle setting, in cold water (maximum 86° F), using a non-biological liquid detergent and a very small amount of fabric softener. Hand washing with a non-biological liquid detergent is fine. Once washed, pull to shape and dry flat to avoid the garments becoming misshapen. Do not hang to dry.

  • 1. Can I wash the Tiara Silks® pillowcases?

    Hand wash or machine wash on delicate in cold water and lay flat to dry.

  • 2. How do I remove wrinkles?

    If they become wrinkled, your Tiara Silks® can be steamed with a steamer made for delicate fabrics.

    If you do not have a steamer, you can hang them in the bathroom while you have a hot shower.

    Your Tiara Silks® can also be ironed by following a few simple steps:

    1. The pillowcase should be slightly damp or you can use a spray bottle filled with water to dampen the fabric before ironing.

    2. Turn your damp pillowcase inside out.

    3. Lay your damp pillowcase flat on the ironing board.

    4. Use your iron on the lowest heat setting possible.

    5. Place a cotton press cloth (cotton handkerchief) in between the heated iron and the silk fabric. 

    6. Hand press the silk until all the wrinkles have been completely removed.

  • 3. How can I enhance the scent of lavender or chamomile in the sachets?

    To enhance the scent of lavender or chamomile in the sachets, squeeze the sachet gently to release the scent.

  • How do I remove lipstick, eye shadow, and other make-up from my linens?

    Sponge blot the stain with ammonia and rubbing or with dry cleaning fluid. How long the stain has been allowed to sit can affect how well the stain can be removed. Dishwashing soap, such as Dawn, can be effective for treating these stains. For really stubborn stains, take the item to a dry cleaners before the item has been dried in a dryer. There are a lot more options for treatment in those facilities. If the items have already been treated, washed, and dried, the post-treatment drying may already have set in the stains.

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