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down etc is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and WCAG guidelines. We are actively working to increase accessibility and usability of our website to everyone.  Down Etc is committed to providing a positive experience to all of our customers and employees, and we strive to promote accessibility and inclusion. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your visit to Down Etc’s website a successful and enjoyable experience.

Accessibility Assistance

If you are using a screen reader or other auxiliary aid or are having difficulty using or accessing any element of this website, please feel free to call us at 415-348-0084 or email us at accessibility@downetc.com.  We will work with you to provide the information or service you seek through a communication method that is accessible for you consistent with applicable law (for example, through telephone support).  All products available for purchase on this website can be purchased telephonically.  If you have a question about a product, or if you would like to place an order telephonically, please call 415-348-0084 and a member of our team will assist you. Our team is available in the office between 9:00 AM PST and 5:00 PM PST on weekdays except for holidays or unusual circumstances that may be out of our control.  Please note: If you place an order via the website and are doing so outside of these business hours, your order will be processed the next business day. 

Actions

down etc is currently taking a variety of steps and devoting resources to further enhance the accessibility of our website.  We have engaged an experienced accessibility consultant, ADA Site Compliance, to conduct website accessibility audits and provide recommendations to increase accessibility so that our website meets or exceeds applicable standards.  We are training our employees and agents who develop our website on accessibility compliance; regularly checking the accessibility of our website; and we regularly test the user accessibility of our website by blind or vision-impaired persons to ensure that website is accessible. We are proud of the efforts that are in-progress to ensure that our website is accessible to everyone. We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website to overall web accessibility.

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