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Send us an email through the form. We usually respond within one business day.

Easy Returns & Exchanges

At Down Etc, your satisfaction is our goal. If you have any questions or requests, our customer service representatives are here to help you. Either call us at 415-348-0084 or email us at Down Etc.

Need to return an item?

Down Etc will accept your return of new merchandise if received within 5 business days of your receipt of the product and the product has not been slept on. Due to the nature of the product, we do not typically accept returns of new merchandise. However, we understand there may be shipping errors or goods might be damaged upon arrival. Simply call us at 1.866.downetc or 415-348-0084 and we are pleased to offer any assistance.

Coupon Codes & Promotions

We are pleased to offer our clients access to sales and promotions. To find out more about Down Etc sales and promotions, please follow our Facebook page and Twitter page. We update our promotions weekly and sometimes even daily! If you are having an issue with a coupon code contact us for assistance at 1.866.downetc or 415-348-0084. Coupon codes can not be combined unless specifically disclosed in the promotion. Promotion codes can not be used on the purchase of gift cards. Coupon codes are only valid for purchases made on downetc.com. 
Please note: You will need an updated browser to view coupon codes. Coupon codes will be used at checkout.

Technical Difficulties

If you are experiencing technical challenges with our website please contact us by email at info@downetc.com or by phone. Our Pillow Butlers are happy to assist you if you call 1.866.downetc or 415-348-0084.